API not returning results for user

Hello,

I set up a personal token with all public, read access for every drop-down. It works for me (my user is administrator) but doesn’t work for another user when he sets it up the very same way. I’m confused because he has access to all the organizations / repositories as I do; its just that nothing is returned when calling the API in the same way I do. I’ve also tried using sudo and get the same no data back.

We’re not receiving an error, either.

I’m not sure where to look to troubleshoot the issue?